0333 050 7338

sales@wonderyearz.com

Delivery Information

Standard and international delivery times may increase by 48 hours during busy times such as Back to School, Sale, Black Friday Event and Christmas. During these unprecedented times, we are doing our utmost to maintain our standard delivery times, but please note, some deliveries may be subject to minor delays.

Delivery Options Courier Delivery Time Cost
Click & Collect - Not currently available FREE
Standard UK over £30 Royal Mail 5-7 Working days FREE
Stanard UK Delivery Royal Mail 5-7 Working days £4.95
UK Express Delivery Royal Mail 2-4 Working days £10.00
European Delivery DHL 4-6 days £10.00
International Delivery
(incl. Swizerland & Norway)
DHL USA:2-4 days
Rest of World: 5-7
£20.00

Click & Collect

Click & Collect is not currently available as, in line with Government’s latest advice, our physical stores are now closed.

Our Click & Collect Service is Free of Charge.

Trotters Click & Collect service allows you to have your items delivered to your local store free of charge. To use this service, simply add the items that you wish to order to your online shopping basket and proceed to checkout. You will still need to add an address, however, on the delivery methods page, you will be able to select your preferred store for collection.

Please note that it will take between two to five days for your goods to arrive in store and up to 7 days if ordering for delivery to London. Our store staff will call you when your order is ready for collection and upon collection, a signature is required.

Orders that are not collected within 30 days (14 days during the month of December) will be returned to the Trotters warehouse and will be refunded.

To collect your order you must have the following items:

  • Your original order confirmation email
  • Proof of ID

Standard UK Delivery

Standard UK Delivery is £4.95 for orders under £30 or FREE if you spend £30 or more.

Standard UK Delivery orders are sent on a tracked 48hr service with Royal Mail depending on the destination. A signature will be required upon delivery or can be left in a safe place upon request. Please ensure someone will be available to accept your parcel, otherwise your order will be returned to the depot. Organisation of re-delivery is the responsibility of the customer.

During busy periods delays may occur. If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of back order, exchange or cancellation.

Once parcels have been dispatched we are unable to change the address.

Our delivery service covers most UK residential addresses with individual post codes. Caravan parks, camp sites, holiday homes and PO boxes are excluded.

UK Express Delivery

Express Delivery is £10 and will arrive within 1-2 working days. Orders placed with UK Express Delivery before 12pm Monday to Friday will be delivered the next working day. For orders placed after 12pm Friday and at the weekend delivery will be on a Tuesday. Please note: this service is currently subject to delays.

Unfortunately we do not currently offer weekend delivery on Saturday or Sunday. Any orders placed after 12pm or Friday-Sunday will be shipped on the next working day. Orders placed on Bank Holidays will not be processed until the following working day, this can add one more day to delivery times.

If we are unable to fulfill your order on an Express Delivery service you will be contacted by a member of our Customer Service Team.

European & International Delivery

European Delivery is £10 and International Delivery is £20.

Please note, the delivery charge to Switzerland and Norway is now £20.
We deliver to anywhere in the world, except BFPO addresses and countries where we cannot guarantee the status of recipients.

Duty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.

All of our international orders are fully tracked and shipped by DHL with a delivery window of 1-3 working days to the USA and 3-5 working days for Europe and the Rest of the World. A signature is required upon delivery.

No responsibility will be taken for lost or stolen parcels.

Our delivery service covers most countries but please note that we do not deliver to caravan parks, camp sites, holiday homes or PO boxes.

Tracking Deliveries

When your order leaves our warehouse, we will send a shipment confirmation, when available, this will contain a link to track your order. If this link is not included and you should wish to track your parcel, please contact our customer services team who will be able to assist you.

UK Returns

We are proud to announce that we now operate a 365 days return policy on all orders placed from the 1st October 2018. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

There is no need to let us know you’re returning something, just fill in the included returns slip as required and include in your returned parcel.

Orders delivered to a UK address will have a Freepost returns slip included with your order, excluding the duration of our Back to School period, the Black Friday Sale and other Sale promotions. Please affix to the outside of your package and take to your local Post Office. The goods are the customer’s responsibility until they reach us, so we recommend upgrading to a signed-for service with insurance should your return not reach us.

We will refund the price you paid for your item(s), including sale items, back to your original payment method.

If you would like a different size or colour, please return your unwanted item(s) and include on your returns slip which size or colour you would like to exchange for in the comments section. In order to process an exchange, we need to refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charged the same amount (or less if the item(s) is on promotion) as the initial order. For UK exchanges, there will be no additional postage to pay.

Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.

We will not be responsible for any items that are returned to us by mistake.

We can offer exchanges in store within 28 days of receiving your original order, you will need to provide either the invoice / delivery note or order confirmation.

If you require a refund, the store will need to send your item(s) back to our warehouse, along with your completed returns slip.

Please Note: Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.

EU & International Returns

We are proud to announce that we now operate a 365 days return policy on all orders placed from the 1st October 2018. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you would like a different size or colour, please return your unwanted item(s) for a refund and place a new order. Alternatively, we will refund the original amount spent on the purchase and then place a new order for the replacements. We will prepare this and send via email for you to complete your payment details. You will be charge the same amount (or less if the item(s) is on promotion) as the initial order. The return order for your exchanges will include a return postage to pay.

There’s no need to let us know you’re returning something, just tear off the returns slip on the bottom half of your invoice, fill in as required and include in your returned parcel.

Non-faulty items being returned from outside the UK – excluding the Channel Islands, Isle of Man and Northern Ireland – are returned at the customer’s expense and risk.

We will refund the price you paid for your item, including sale items, back to your original payment method.

Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period.

The goods are the customer’s responsibility until they reach us, so please ensure they’re packed up properly and you use a postal service that insures you for the value of the items you are returning as well as obtaining a certificate of postage in case the parcel should go missing.

All goods will be inspected on return. Please ensure that tags are in place, the product has been unworn and a resalable condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We will not be responsible for any items that are returned to us by mistake.

Faulty & Damaged Products

If you have received a faulty, damaged or incorrect item, please contact us so we can arrange a replacement for you. In most cases you will need to provide photo evidence and/or return it to us before we can replace it or refund you.

Processing Returns

It can take us up to 21 working days to process a return although we aim to do this within 3-5 days of receipt of the item(s).

Exchanges

In order to exchange an item, you must return it in saleable condition within the 365 day return period, however, an exchange can only be processed where there is stock available. You are welcome to use the Free Postage slip (UK delivery addresses only) included in your order. Goods will remain your responsibility until we receive them so please ensure you obtain proof of posting and use an insured delivery service.

Whilst our stores will be temporarily closing for what we hope will be a short period of time, our online store and warehouse remain open and we continue to run business as usual, albeit with some restrictions. Therefore, any online items being returned to us will be accepted and processed, subject to Royal Mail continuing to operate as usual. If you have purchased your items in store or received a gift , we can confirm we are extending our current store returns policy. As a result, returning outside of the 28 day window will not be an issue once our stores re-open. All in-store purchases from 1st Feb – 19th March 2020 will be subject to an extended 28 day policy from the date of reopening. Should you wish to exchange your items sooner, we would be happy for you to send them back to us, subject to including a copy of your receipt/gift receipt, and we will arrange e-vouchers which can only be redeemed online for the value of the items being returned.

Please can we kindly request you include a note with the below so we are able to process on receipt:

Name of Sender :
Email :
Address :
Telephone # :
Copy of receipt

If you have any questions or queries regarding our delivery options please contact customer service Monday – Friday, 9am – 5.00pm GMT